Owner Frequently Asked Questions

All maintenance requests are submitted through our online tenant portal and triaged by our in-house maintenance coordination team. We work with trusted local vendors and licensed contractors to ensure repairs are completed quickly, affordably, and to a professional standard. You’ll receive automatic updates and can track all work orders through your secure owner portal.

Yes — we handle all aspects of the management transfer process for you. Our team coordinates directly with your current manager to ensure a seamless transition, including tenant communication, lease transfers, and security deposit handling. There’s no downtime in management or rent collection.

Our fees are structured to be competitive and fully transparent. We charge a small leasing fee to secure qualified tenants and a monthly management fee based on your property type. Every owner receives detailed accounting, maintenance coordination, and reporting at no additional markup. Contact us today for a free management proposal tailored to your property.

We manage long-term rental properties throughout Central Florida — including Orlando, Kissimmee, Davenport, Oviedo, Winter Garden, Altamonte Springs, and Ocala. If your property is located in the Greater Orlando area or surrounding counties, we likely serve your area.

Owner payments are issued electronically each month, typically by the third week, following rent collection and accounting reconciliation. Detailed monthly statements and year-end 1099s are available anytime in your secure owner portal.

Below, please find the names of some local Insurance Brokers/Companies that service the investment property industry.
Please feel free to contact them for a quote;

P Fudge and Associates, Inc
Contact: Kathy Longtin

Office: 407-965-4253
Direct: 321-972-9920
Fax: 407-386-7461

Email: kathy@fudgeinsurance.com
Website: www.fudgeinsurance.com

Florida Law allows for Landlords and Property Managers to charge for damages that occur to a property above “Normal Wear and Tear”. This question is often asked however the government has not yet released any hard evidence to differentiate between what is Normal and what is considered Damage. In essence, a Landlord can expect that when a tenant leave a property, it should be returned back in it’s original condition, minus normal wear and tear.

Even the most conscientious tenant will cause minor damage over the course of a rental agreement which is typically referred to as “normal wear and tear”. It might include small scratches on the walls or paint, worn or slightly stained carpeting or other insignificant damage. Having to repaint the property, clean the carpet and repair a few minor items after each tenant moves out are to be expected due to normal wear and tear, and not something a Landlord can expect to charge tenants for.

We consider “Normal wear and Tear” to be the normal deterioration which occurs to a property naturally and without regard to any negligence, carelessness, accidents or abuse to the property by the tenants of their guests.

Damage would then be considered anything caused by the negligence, carelessness, abuse or accident of the tenants and their guests.

We have endeavored to compile a list of scenarios that are to represent a reasonable interpretation of the difference between Normal Wear and Tear and Damages. We use this reference to determine our charges and claims. Keep in mind that this is not an exhaustive list, and is meant as a rough guide only. Please also keep in mind that every situation is different and judgement calls must be made in the event an item falls between the two scenarios.

These are some examples of the differences between Normal Wear and Tear and Damages in order to help Owners understand the differences and what can and cannot be charged in a security deposit claim.

In order to ensure a resident is taking proper care of your investment property, prior to occupancy, a detailed move-in inspection is performed with the tenant present. Around mid-term of the lease (at the owner’s expense), a third party home inspector will perform an interior and exterior inspection and provide a detailed report which will include photos and be emailed to the owner. As an owner of such an asset, this is a vital and valuable item in helping to protect your asset.
In addition, our property managers perform periodic random drive-bys for a visual survey of the property.
Please feel free to contact our customer service department should you have any additional questions regarding these inspections;

customerservice@statemanagement.us

Rent is due on the 1st of each month. If the rent is not paid by the 5th of the month, a late fee will be assessed as per the lease agreement. If rent has not been received by the 5th of the month, the property Manager is in a position to post a 3 day notice for non-payment of rent on the front door of the property. After 3 days (excluding weekends and holidays) has expired and the resident has not paid rent, we will confer with the owner as to the plan of action. Once their time has expired, we can then file for eviction. The eviction process from beginning to end takes about 30 – 45 days in a normal uncontested eviction.

(Note: If a property is located in a different county than where the rent is to be paid, an additional 5 days (excluding weekends and holidays) must be added to the 3-day notice)

Owner payments and disbursements are processed between the 11th and the 15th of each month by direct deposit. Owner statements are made available in your owner portal and you will receive an email when they are ready to view.

In the event a tenant pays late, owner draws will disbursed once the tenants payment has cleared our account.

Owner portals can be accessed through our website www.ManageCentralFloridaProperty.com > Owners > Owner Portal