FAQ/Knowledge Base

Maintenance Emergencies - Definitions and Procedures

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We define an EMERGENCY as a situation which presents a health and safety danger to people or property.

There are few emergencies. However, should you have a maintenance emergency you can call our office 24 hours a day at 407-288-8283. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. (Examples of emergencies are flooding, heater not working, fire, gas odors, etc.)  NOTE: Non-emergency calls will be handled the next business day. We prefer all maintenance requests to be in writing through your tenant portal, with the exceptions of emergencies. For fire, medical, or natural disasters, call 911 first!


Maintenance personnel are not employees of our company, therefore we do not control their work hours. Please advise us if a repairman does not arrive, or if the work is not completed in a professional and satisfactory manner.

Maintenance Emergencies - Definitions and Procedures

We define an EMERGENCY as a situation which presents a health and safety danger to people or property.

There are few emergencies. However, should you have a maintenance emergency you can call our office 24 hours a day at 407-288-8283. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. (Examples of emergencies are flooding, heater not working, fire, gas odors, etc.)  NOTE: Non-emergency calls will be handled the next business day. We prefer all maintenance requests to be in writing through your tenant portal, with the exceptions of emergencies. For fire, medical, or natural disasters, call 911 first!


Maintenance personnel are not employees of our company, therefore we do not control their work hours. Please advise us if a repairman does not arrive, or if the work is not completed in a professional and satisfactory manner.